No. Each card is personalized with the cardholder’s name, and the cardholder is the only person authorized to use the card.

No, only one card can be issued per person.

No. At this time, we do not allow authorized signers on a card.

Yes, cards can be linked. The balance will be shared by both cardholders. Call customer service at 1.866.530.2272 to set this up.

Call 1.866.530.2272 (FREE). Follow the prompts to set up your PIN and activate your card.
(Note: The PIN will be used for ATM, phone and online access.)

See the fee schedule for all fees here.

Click here to learn more about adding money to your MAGIC card.

Yes - visit your biller’s website (for cell phone, utilities, etc.) and log in. You can make a one-time payment or set up automatic recurring payments. You can also use your card to pay bills by phone.
(Note: Some billers may charge a fee for phone payments.)

Yes. You can set up both email and text alerts to let you know when your balance is low or a transaction has occurred. Click here to learn more.

• Online: Log in and see your balance and transaction information.
• Automated phone system: Call 1.866.530.2272. (Note: Automated calls are FREE, but fees may apply for speaking with a live rep.)
• ATM balance inquiry. (Note: fees may apply)

You can get all transaction history online at OnlyMagicCard.com for FREE. You may request a paper statement, but there is a $5.95 fee to receive a monthly paper statement.

There is one phone number for all MAGIC card customer service, including reporting cards lost/stolen, making disputes and managing your account. The MAGIC card customer service number is 1.866.530.2272. Note that fees may apply for speaking with a live rep. Please refer to the fee schedule for more information.

No, your card is not a credit card. You can only spend the money you have added to the card. You cannot spend more than you have. There are no month-end bills because you spend the money as you go. There are also no interest charges.

Your prepaid card is a debit card, but you do not have a checking account attached to your card. When you spend your money, it draws down the balance that you have added to the card.

You can use your card for purchases anywhere MasterCard is accepted worldwide, including in stores and online.

You can get cash for FREE from stores that allow you to do "cash back". You can also get cash at millions of ATMs worldwide wherever MasterCard is accepted. However, a fee may apply - please check the fee schedule.

Yes, you can make online purchases with your card. You can only spend the money you have added to your card.

No, there are no fees for making purchases.

You cannot spend more than the balance available on your card. However, you can tell the cashier in advance how much to charge your prepaid card (up to the amount on your card) and how much you will pay using an alternate payment method. Note that this process, known as "split tender," may not be supported by all merchants.

When making a return, you may be asked to show the cashier the card used to make the purchase. The value of the returned merchandise will be credited back to your card.

Yes, call 1.866.530.2272 to report your card lost or stolen as soon as possible. This number is on the back of your card, or online. You will NOT be charged a fee to speak to a live rep when you report a lost or stolen card.

You can find the Card Verification Number, also known as the CVV2, on the back of your card. It is the 3-digit number by the signature line.

Strong Authentication (SA) is a level of security added on to the log in process used to manage your card online. Strong Authentication includes:

• Personal user ID and password.
• Challenge questions to verify that it is you who are logging in.
• Picture and personal phrase for website authentication.
• PC registration.

A challenge question asks for a specific piece of personal information that only you would know. These questions are used to help SA verify your identity and authority to access your account information.

When you set up your online account, you will be asked to select a picture and type in a personal phrase. These personal choices are displayed each time you log in to the website so that you can see the website is the authentic site where you originally entered your personal and account information. Website authentication is a program that lets you know you are on the real MAGIC card website.

PC registration is the last step in the SA enrollment process. If the computer you use to log in is your personal computer (or a computer that you feel is safe for you to enter and view your personal information on a regular basis), you can choose to register your computer with SA. When you do this, SA and the MAGIC card website place a cookie on your computer. Each time you log in, the website looks for the cookie. If the cookie is there, you do not have to answer additional challenge questions when you enter your user ID and password. If the cookie is not there, you will need to answer challenge questions so that we know it is you trying to access your account.

SA is additional security for your personal information, such as your full name, address, telephone number and social security number. The additional level of security helps to keep your personal and financial information secure.

For general information about SA, you can read a series of documents from the Federal Financial Institution Examination Council (FFIEC) on their website: https://www.ffiec.gov/press/pr101205.htm.